Freebies: Friends, Family, and Regulars

When you open your own business, it can feel like second nature to comp the check for friends, family members, and regular customers. But free meals are like hugs – if you go around giving them out to everyone, people start to expect it. Liz, Yianni, and Nikos are talking about the checks and balances of giving out free sh*t and answering questions, including: As an owner or manager, does it annoy you if people call you personally for their reservations?Should the customer whose meal has been...