Hello, Goodbye: How To Greet Restaurant Guests

They say first impressions are everything, but what about the final impression before a guest walks out the door? Yianni, Noelle, and Liz discuss different approaches to greeting and saying goodbye to customers, which they think is more impactful on the guest experience, and questions, including: Is it too laid-back to use slang such as “ya’ll” at work?Is a greeting like “you guys” too gendered when addressing customers? If a couple on a date is in a bad mood, is it more important to che...