Mistakes Will Be Made: How to Handle Hot Heads in the Kitchen

The battle between front-of-house and back-of-house employees is a tale as old as time. So, it comes as no surprise that the people on the line (usually men) are inclined to make a mockery of their teammates when servers make mistakes that impact the kitchen. From berating a new waitress in front of the rest of the team to calling a server to the kitchen just to let loose on them, the experiences can be pretty brutal. Nikos, George, and Liz are discussing appropriate reactions to mistakes in ...