Reservation Roulette: The Game of Getting (and Keeping) a Table

Whether your restaurant has 18 seats or 180, reservations are a tricky game to master. From deciding whether to take them at all to signing up for a scheduling system like OpenTable or just keeping a paper book and all the customer drama that ensues, it’s a fundamental aspect of the hospitality industry. So, what do Noelle, George, and Peter consider questions including: As a sit-down (BYOB) restaurant, how do you feel when a table comes in and just wants to order drinks?Do you ever tell a ...