Saying No To Customers: Special Requests and Substitutions

From customizing their order to complaining about the lighting, music, temperature, and the crying baby next to them, there is ALWAYS a customer asking for something to be changed *just* for them. As a hospitality professional, how do you draw the line between being accommodating to help the guest enjoy their experience and ruining the experience for other people around them? Peter, Matt, and George are weighing the pros and cons of people-pleasing and answering questions, including: Is it di...