Retail: Loss Prevention & Customer Service

Inventory Shrinkage is a huge issue in retail caused by shoplifting, employee theft, return fraud or just administrative error. Implementing an effective Loss Prevention strategy requires a 360 degree view of entire retail process. In today's episode, listen to the Director, Loss Prevention at a fast-fashion retail brand A'GACI LLC, Mr. Nicholas Koumalats in discussion with our amazing host Carlos Diaz talk about these issues when it comes to loss prevention.  -When does loss prevention starts at a store? -What are various factors effecting inventory shrinkage? -How to find outliers for effective loss prevention? -Is sales audit enough or you need more? -How good customer service becomes a good deterrent for loss prevention?   Have an idea or insight that you would like to share on our podcast? If you are from retail world then we would love to hear from you. Send an email to [email protected] or signup at proxima360.com.