Episode 91: Compelling Customer Engagements Masterclass – Cyril Rathogwa and Lars Elmquist

There are some studies which claim that the human attention span continues to decrease and might be as low as 8 seconds – that’s lower than a goldfish. While there are other studies which claim that humans were always cognitively distracted and hyper-alert creatures, which enabled us to accomplish complex tasks while still being aware of our surroundings. Well, either way, one thing is true – the sheer amount of information around us is increasing, and as a result, we are always competing for the attention of our audiences. How do we create an enthralling enough experience, that could capture an audience for 10 mins, 30 mins, 2 hours? Which is why, today, I am joined by two individuals who have mastered the art of creating compelling customer engagements – Cyril Rathogwa and Lars Elmquist! My guest, Cyril, is a passionate football enthusiast and storyteller. He is a senior solutions adviser in the Intelligent Spend Business Network covering the entire Africa continent. Cyril has over 15 years procurement experience in different industries. His experience includes consulting, procurement process re-engineering and advising clients in public, retail and financial sectors. He also brings a vast amount of implementation experience of sourcing, contract management, procurement and inventory management systems, and has led support teams responsible for supporting and providing thought leadership for procurement applications. Because of his vast knowledge in the procurement areas, Cyril often speaks on wide ranging procurement topics on various public forums. My guest, Lars, began his SAP journey in 2015, and since the last 3 1/2 year has been the Global Solution Hub Lead for the Procurement Line of Business. His role is an amalgamation of Community Leadership, Content Management, Corporate Programs & Knowledge Sharing. Based in Copenhagen, Denmark, Lars is an expert of visual best practices. He uses visuals both in relation to his work, including internal and external presentations, and also privately, in his photography, sketching and whiteboards As always, my name Akshi Mohla, and you’re listening to SAP Experts Podcast.