220. Reducing Negative Team Friction

Send us a text In the third of our 4-part series exploring how to reduce drama in our work lives, we explore the difference between negative and positive team friction and the skills to address friction in a positive way. Using practical examples from the world of workplace mediation we highlight the language, tone and intent that can help shift friction from a negative (leaving a mark) to a positive (creating a spark). It can be tempting to use 'battle' language to describe frictions ...