Jeremy Jacobs, Enlighten

The 16:9 PODCAST IS SPONSORED BY SCREENFEED – DIGITAL SIGNAGE CONTENT The cannabis retailing industry is interesting in a whole bunch of ways. It is a unique vertical market with an absolutely screaming need for digital signage and interactive technologies. While longtime recreational users may know their stuff, as US states and Canadian provinces have legalized, there's a whole bunch of new users coming in with needs that have more to do with sleep problems or arthritic joints. They walk into dispensaries and are confronted with products and options that are somewhat or entirely unfamiliar, so screens that promote and explain are very helpful and relevant. The dispensary business is also interesting because the industry has its own overcrowded ecosystem of payments and management systems that need to somehow be tied together. The largest player in cannabis digital signage is the Bowling Green, Kentucky firm Enlighten, which is in some 1,200 dispensaries in the United States, I had a fun conversation with Enlighten founder Jeremy Jacobs, who found his way into digital signage when the clean energy business he was running went south in the late 2000s recession. He pivoted into screens in businesses, and menu displays for restaurants led to an opportunity to branch into cannabis retail. He's a super-smart, interesting guy more signage people should know about. Enjoy. Subscribe to this podcast: iTunes * Google Play * RSS TRANSCRIPT Jeremy, thank you for joining me. Can you give me the rundown on what your company does?  Jeremy Jacobs: Yeah, absolutely, Dave. Enlighten is the only real omni-channel company within the cannabis vertical particularly, and by omni-channel, we affect the customer journey throughout that entire customer journey. We have a product real quickly called AdSuite that targets people in a digital environment, whether it be mobile, Roku or even desktop computers based upon audience segmentation data we have, to know those are known cannabis consumers. And then we have our SmartHub product, which is an in-store product which is why we're here today, digital signage, kiosk related, and that product helps to upscale the customers that were brought in from the marketing from AdSuite. And this could be on menu boards, this can be on information displays, this can be on tablets, any number of things, right? Jeremy Jacobs: Yeah, so SmartHub is really unique. Even if you zoom out of the cannabis vertical and just look broadly at the digital signage industry, SmartHub is an extremely unique product that we created. It manages kiosks, it manages digital signage, all sorts of menus, feature boards, order queue systems, break room TVs, where the audience has shifted from a consumer to the actual employee. It uses extremely advanced logic and filtering with the point of sale data that it's consuming to make these things and even has an e-commerce component to it. So really the way to think about it is that SmartHub is an extremely robust merchandising platform that manages all of your consumer facing surfaces, whether that surface is a passive screen, an interactive screen, like a kiosk or even the webpage where someone would come to purchase and make an order on your website. And the cannabis industry is its own unique ecosystem, right? There's POS companies that only do cannabis business, and so on?  Jeremy Jacobs: Yeah, I would say there's no true word than cannabis is its own individual ecosystem. So as a veteran, not been in the industry quite as long as you but since 2008, I've seen a lot of things and cannabis extremely unique. So it does have all of its own tech stack companies for the most part. There are a few companies, Microsoft Dynamics makes a sort of a POS system that's been modified for cannabis. But outside, I'll see a Square every now and then, but for the most part 99.99% of all point of sales systems at a digital signage company would integrate with are extremely cannabis specific and they al