Managing a multi-franchise dealership in the new normal

In “Talking Automotive with Mark and John” Ep 20, Mark Palavestra and John Sinclair talk to Phillip Mance, Managing Director of the Alan Mance Motor Group. Phillip shares with us the in and outs of managing a dealership in the new normal. Phillip looks at the big picture and the challenges facing dealerships. He discusses the difficulties of finding and retaining good staff. He talks about finding customers and ways to retain them. He provides an in-depth analysis of how to develop the brand of the dealership and how to build trust and credibility in the community. He goes into depth on what retail campaigns work and which do not. He wraps up with a discussion on parts and service and used vehicles. The core pillars to any dealership and a key to survival. If you liked what you heard subscribe to the show to receive notifications of future shows. If you would like to get more information on any of the topics reach out to Mark Palavestra or John Sinclair on LinkedIn. If you would like to get involved with the shows or get more information on different topics feel free to contact us. For more information on the Alan Mance Motor Group and the services they provide: www.alanmancemotors.com.au Production and editing by Ky Sinclair. Sponsor: PrixCar Fleet Services https://prixcar.com.au/services/fleet…