EBay AI, Tech Drive Improvements, Efficiencies

Technology is at the heart of eBay and the disruption it has brought is one to embrace, Chief Technology Officer Mazen Rawashdeh explains. In this episode of the Tech Disruptors podcast, he sits down with Bloomberg Intelligence analyst Poonam Goyal to discuss how the use of private cloud vs. public has given eBay full control and flexibility and helped the company to reach the second-largest marketplace position in the US behind Amazon.com. Rawashdeh also highlights how artificial intelligence, notably generative AI, is being implemented to improve buyer and seller experiences, while also driving efficiencies across the company, but remarks that it won’t be easy for all industry players to embrace generative AI without making tradeoffs, given its higher costs.