#123 - The Empathetic Workplace: How to Handle Workplace Trauma - Katharine Manning

“People don’t care how much you know until they know how much you care. What people want in these traumatic moments is somebody to listen to and acknowledge them." Katharine Manning is the President of Blackbird DC and author of “The Empathetic Workplace”. In this episode, we discussed how leaders can deal with traumatic experience in the workplace. Katharine described what she means by workplace trauma and explained the impact of such trauma on employees’ performance and organizations’ productivity. She shared the importance of leaders showing trust whenever employees come forward and share their trauma, and why leaders should avoid problem-solving in response to their situation. Katharine also touched on the importance of empathy and gave a few tips on how we can be more empathetic towards others. Towards the end, Katharine shared her LASER method, the five steps we can do for a more compassionate, calm, and confident response to the workplace trauma. Listen out for: Career Journey - [00:05:53] Trauma in the Workplace - [00:10:50] Impact of Trauma - [00:14:47] Showing Trust - [00:19:29] Avoid Problem-Solving - [00:28:35] Empathy - [00:31:07] The LASER Method - [00:37:17] 3 Tech Lead Wisdom - [00:50:48] _____ Katharine Manning’s Bio Katharine Manning is the President of Blackbird DC, which provides training and consultation on empathy at work. She is the author of The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job, and teaches at American University and in the Master’s in Trauma-Informed Leadership Program at Dominican University. Her work has been featured in the Harvard Business Review, Fast Company, Thrive Global, and CEOWorld. She has worked on issues of trauma and victimization for more than 25 years, including 15 years at the Justice Department, where she was a Senior Attorney Advisor consulting on victim issues in cases like the Boston Marathon bombing and the Pulse Nightclub shooting. Follow Katharine: Website – KatharineManning.com LinkedIn – linkedin.com/in/katharine-manning/ Blackbird DC – blackbird-dc.com/ _____ Our Sponsors Skills Matter is the global community and events platform for software professionals. You get on-demand access to their latest content, thought leadership insights as well as the exciting schedule of tech events running across all time zones. Head on over to skillsmatter.com to become part of the tech community that matters most to you - it’s free to join and easy to keep up with the latest tech trends. Are you looking for a new cool swag? Tech Lead Journal now offers you some swags that you can purchase online. These swags are printed on-demand based on your preference, and will be delivered safely to you all over the world where shipping is available. Check out all the cool swags available by visiting techleadjournal.dev/shop. And don't forget to brag yourself once you receive any of those swags. Like this episode? Follow @techleadjournal on LinkedIn, Twitter, and Instagram. Pledge your support by becoming a patron. For episode show notes, visit techleadjournal.dev/episodes/123.