CX Revolution: Redefining the Customer Journey for Unrivaled Loyalty!

Looking to elevate your Customer Experience strategy? In this episode of Tech People, I had the pleasure of speaking with Liliana Petrova, CEO/Founder of Petrova Experience and a true Customer Experience Visionary. Liliana shared her inspiring journey into the world of CX, offering valuable lessons and best practices she's picked up along the way. We explored the art of crafting exceptional customer journeys and practical strategies. Liliana also revealed her honest advice on managing stakeholder expectations, a crucial element for achieving CX success.  If you're passionate about creating happy customer experiences, this episode is a must-listen!