Customer Experience in the Digital Age with Wafaa Mamilli & Vijay Sankaran
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) - En podcast af Metis Strategy
498: Zoetis EVP Chief Information and Digital Officer Wafaa Mamilli and former TD Ameritrade CIO Vijay Sankaran discuss How focusing on the customer experience and leading with digital and analytics is serving Zoetis well The steps Zoetis takes to position its customer at the center of the universe How T.D Ameritrade uses analytics and AI to enhance the customer experience The Voice of the Customer Analytics capability it has created to help with the added digital pressures on the business How T.D Ameritrade has used AI for personalization How COVID and low interest rates have caused more and more investors to explore the stock market How the culture of innovation at T.D Ameritrade has allowed it to bring new ideas to market extremely quickly Among a variety of other topics. This episode was recorded live at the 2020 Metis Strategy Digital Symposium. ___________________________________ This episode is sponsored by Zoho and Sykes
