HCSC Executive Greg Brown on Driving Proactive, Predictive, and Personalized Customer Service
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) - En podcast af Metis Strategy
784: Greg speaks about being a customer-focused organization and leveraging technology to drive a proactive, predictive, and personalized customer experience. He emphasizes the value of a positive attitude, positive habits, and continuous improvement in achieving success in customer service and why he looks for humility, emotional intelligence, accountability, and learning agility when recruiting talent for his team. Finally, Greg talks about the trends in technology that are on his radar, how those trends aim to impact the customer experience, and the keys to success that have helped him throughout his career. Also available on YouTube: https://youtu.be/FUMgE2cW64o
