Verizon and Stanley Black & Decker CIOs on Customer Experience Innovation

565: In this interview, Rhonda discusses the four key focus areas for IT at Stanley Black & Decker once the pandemic struck and how COVID has given Stanley Black & Decker the permission to change and accelerate. Shankar discusses the stakeholder prioritization framework Verizon adopted during the pandemic in which it puts its employees first, customers second, society third, and its shareholders fourth, some of the innovative ideas Verizon has adopted during the pandemic, how Verizon has accelerated its digital transformation during the pandemic, among a variety of other topics.   Also available on YouTube: https://www.youtube.com/watch?v=6CRMWsGFBtg&ab_channel=MetisStrategy _____________________________________ This episode is sponsored by Apptio and Tanium.