Yum! Brands CDO & CTO Clay Johnson
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) - En podcast af Metis Strategy
477: Yum! Brands Chief Digital and Technology Officer Clay Johnson discusses: An overview of Yum! Brands ecosystem Clay's four key priorities around redefining the customer, team member, and employee experience How COVID has accelerated the company's digital journey How the company delivers an excellent customer experience How the company has implemented customer feedback to deliver contactless payments The innovation lab at Yum! Brands Clay’s view on the future of the mobile workforce post-pandemic Clay’s take on the evolution of the CIO role * How switching from a project to a product mindset can accelerate product development and delivery * How agile thinking applies to operations Among a variety of other topics. _________________________________________ This episode is sponsored by Zoho.
