COS - 168 - Cutting Hours, Resting B Face & Angry Clients - November Mailbag

Dr. Andy Roark does the FIRST EVER Live-Stream episode of the Cone of Shame. This episode was streamed into the Uncharted Veterinary Community and features a Q&A session. Questions in this episode: I'm overwhelmed. Do you recommend I just cut back hours and turn people away? How do you tell an employee she/he has a "Resting B@#$ Face"? What can you do to “reset” when you are spiraling into negativity? What are the top 5 soft skills you look for in an employee? What are your top 5 educational opportunities for CSR's, Techs, Assistants, etc. Do you have a script for an irate client on the phone? Best decision making tool for prioritizing changes in a newly purchased practice? LINKS Dr. Andy Roark Exam Room Communication Tool Box Course: https://drandyroark.com/on-demand-staff-training/ What’s on my Scrubs?! Card Game: https://drandyroark.com/training-tools/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST: Dr. Andy Roark is a practicing veterinarian in Greenville SC and the founder of the Uncharted Veterinary Conference. He has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians.