COS - 170 - Saying "No" With A Smile & Keeping The Team Motivated - November Mailbag Pt. 2

Dr. Andy Roark takes more questions from the mailbag! Questions in this episode: How involved should associate veterinarians be with boarding in the clinic? Phone etiquette when trying to help non-clients on the phone who need assistance but they can't be seen due to lack of appointment availability What are the best things to do for your staff on one of those crazy days when everything is on fire to keep them motivated ? What's the best thing to do when you're feeling overwhelmed? What advice would you give those that have trouble making boundaries at work? How do you bridge the gap between “front and back”? How do you coach someone that gives very blunt delivery of feedback and rubs people the wrong way? LINKS Dr. Andy Roark Exam Room Communication Tool Box Course: https://drandyroark.com/on-demand-staff-training/ What’s on my Scrubs?! Card Game: https://drandyroark.com/training-tools/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUEST: Dr. Andy Roark is a practicing veterinarian in Greenville SC and the founder of the Uncharted Veterinary Conference. He has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians.