Couples counseling to align Sales and CS teams
Sales and customer success teams aren’t enemies, but they aren’t best friends. If you ask any seasoned vet from each department, you’re sure to hear grievances about the lack of alignment between the two departments. In this episode, we’re going to get to the bottom of this misalignment between sales and customer success. Travis is joined in studio by Patrick Downs, Mid-Market Account Executive at Sapling, and Ryanne Doumet. Sr. Manager of Customer Success at PandaDoc for a healthy conversation around sales and customer success alignment.