Personalizing the Customer Experience by Providing Choice with Holly O’Neill, Chief Client Care Executive at Bank of America

This episode features an interview with Holly O’Neill, Chief Client Care Executive and Head of Consumer Client Services at Bank of America. Holly has spent her entire career of more than 25 years serving Bank of America customers, from wealth management to sales. She talks with us about capitalizing on client feedback, increasing communication during periods of change, and how to personalize the customer experience at scale.