How CSPs Can Leverage Data-Driven Insights to Increase Profits - Episode 54

Dr. Ray Mota, ACG Research CEO and Principal Analyst, and Ilan Tevet, RAD Marketing and Business Development VP in dialogue about user-centric service assurance tools for CSP customer retention, package upgrades and OpEx savings.___What if CSPs could save millions annually on call center and tech support, while raising satisfaction for enterprises and enterprise users?This is now possible by harnessing EAD/NID traffic data for fault isolation and usage insights.According to a 2021 Survey, onl...