1616: Engineering a World-Class Experience

On today’s episode, Dr. Mark Costes gets to the nitty-gritty of creating a world-class experience with customers from the initial phone call to the post-op call. When meeting someone, trust starts as soon as initial contact is met, and aligning that with the “3 E’s”: Energy, Empathy & Edification, we can start building rapport and trust immediately. Tune in to see what else you can do to improve your client-service relationship! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast Visit the Dentalpreneur Podcast website Write a Review on iTunes