#013 - How To Measure And Improve Customer Satisfaction (Featuring Eric Wistrand)
The Digital Broker Podcast - En podcast af Indio Technologies, Inc.
Kategorier:
In this episode of “The Digital Broker” podcast, Steve and Ryan talk with Eric Wistrand of Couch Braunsdorf Insurance Group about measuring and improving customer satisfaction. Eric explains how his agency utilizes a survey known as Net Promoter Score (NPS) to drastically improve their client experience and provides a guide for how your agency can do so too.
