Episode 3 - Leveraging technology to make your practice truly patient-centric

"Using the remote systems available now, I have a lot more time to think, diagnose, plan and monitor treatment progress. And that’s what makes all the difference," says Dr. Owen Crotty, a specialist orthodontist with 25 years of experience. Dr. Crotty, who has two successful dental practices in Cork, Ireland, went down the digital route in the early 2000’s, seeking to evolve and improve the patient journey. In this episode, Dr. Crotty shares his experiences, insights and aims. He ultimately addresses how to evolve your practice with remote solutions, all while enhancing the patient experience and becoming more profitable. It's a win all around!Timestamps below:00:03:08 - The importance of working out your Unique Value Proposition in the rapidly changing landscape of orthodontics00:05:08 - Dr. Crotty talks about how the concept of remote monitoring helped him evolve his practice00:12:18 - Dr. Crotty's view on automation and the relationship between humans and machines00:16:47 - How the role of the TC changed in the context of virtual consultaitons00:22:40 - Dr. Cortty's view on the role of technology in establishing a competitive edge