Casino Loyalty Programs and the Healthcare Experience - Vishal Agarwal - CareCognitics - 057

Thinking about the endless paperwork, long wait times, and confusing bills at the doctor's can make even healthy people feel like their luck ran out. Just because it's not concierge medicine doesn't mean it can't be concierge service! In this episode Vishal Agarwal, Co-Founder and COO of CareCognitics, shares with us how his years in the casino industry have taught him to give patients the VIP treatment and make the doctor's office feel more welcoming. 0:51 What does CareCognitics do? 1:33 What can the casino industry’s loyalty program teach healthcare?  A master class in the logistics of customer service. What does the casino do when it’s not your lucky day? 5:45 We know chronic conditions need to be managed. Why not give them the concierge service? 8:33 Loyalty programs, like healthcare, work best with the right incentives. 9:48 Which incentives do patients prefer and which incentives should doctors use? 11:40 How CareCognitics enables customer service that drives patient engagement. 14:40 Creating value for the patient: You’re competing with everything else they could spend their money on. 16:10 Members become proactive with a better doctor patient relationship. 16:52 Road to launch and success stories. 17:50 Coordination of care requires physician engagement. Which physicians will make the changes necessary to provide superior care? About Vishal Agarwal Vishal is the Co-Founder & COO of CareCognitics. Prior to CareCognitics, Vishal was the Co-Founder & CTO of BeyondCurious an Innovation Consultancy. Vishal is a seasoned technology evangelist who brings over 20 years of experience in solving complex challenges and creating solutions that have transformed businesses. Vishal is a Silicon valley native and holds a Bachelors degree in Electronics Engineering from University of Mumbai. https://www.linkedin.com/in/agarwalvishal/ https://twitter.com/vagarwal1 About CareCognitics We focus on patient relationships not just population health compliance. Sirona is our personal virtual health assistant that helps providers and Medicare beneficiaries better manage chronic care. Sirona not only helps foster a deep relationship with patients but also offers dependable chronic care management (CCM) while keeping costs low. Plus, Sirona is augmented by our experienced staff of medical assistants that are available 24x7 to drive Medicare compliance and provide the best quality of care! https://www.carecognitics.com/ https://twitter.com/CareCognitics https://www.linkedin.com/company/carecognitics/ Subscribe to Weekly Updates If you like what we're doing here, then please consider signing up for our weekly newsletter. You'll get one email from me each week detailing: New podcast episodes and blog posts. Content or ideas that I've found valuable in the past week. Insider info about the show like stats, upcoming episodes and future plans that I won't put anywhere else. Plain text and straight from the heart :) No SPAM or fancy graphics and you can unsubscribe with a single click anytime. The #HCBiz Show! is produced by Glide Health IT, LLC in partnership with Netspective Media. Music by StudioEtar