Agents, Analytics & Customer Centricity : An Interview with Manish Bhatt, CEO & Co-Founder, Plum Life
Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Manish Bhatt, CEO & Co-Founder, Plum Life.We had a great conversation this week where we discussed a wide range of topics such as: Agents have had to adapt the ways in which they sell, from a face-to-face interaction to a remote setting How has this cultural shift impacted the market? How has your direct to consumer experience helped you? Has technology actually made people want insurance? What role does the play? How does analytics help improve sales for the broker I think we are in the 3rd wave of Insurtech – working with the market rather than disrupting/evolving – would you agree? Do you think this says something about the founders of today's Insurtechs Previous guests have said the broker is the only true customer of insurance – do you think that’s fair? Have we been customer-centric enough?Thank you Manish for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.