The Leadership in Insurance Podcast - S1, Episode 11, Tautona AI - John Holdsworth & Philip Cooper

In the first podcast of the year, we get stuck into all things AI and all things claims by speaking to the team from Tautona AI in South Africa I have a bit of a soft spot for claims as it is where I joined the insurance industry many moons ago.  This was a fun conversation with the first guest pairing as I was joined by both: Philip Cooper and John Holdsworth  We covered lots of ground and also had the first guest screen share (well played John)   We talked about:   How natural language processing was the evolutionary step required to make AI in claims possible   How AI is a tool for claim professional, not a replacement  Artificial intelligence in claims is a route to fairness for both insured and the insurer  AI as not just a cost but an offering of better service in claims Claims as a differentiator  The different challenges faced in different geographic insurance markets to the claims process  The value of Lloyd's lab experience and the power of the "alumni" badge to open doors  Why focus on claims when applying AI techniques  Why claims professionals get frustrated and how AI may help them be happier in their work  The under-representation of claims professionals in the board room  How new entrants are making claims the corner-stone of their offering  The Psychology of insurance buyers How we set the rules - do one-click purchases mean we should offer one-click claims?  Faux-mation and the dangers of applying this to claims and obviously much more in-between including the first (unbelievably) postman interruption during the recording!  This podcast was brought to you by FinPro an executive recruitment business that works in the Insurance and Instech space   Our host is FinPro Director, Alex Bond  Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.