Are Out-of-Home Deliveries and Returns the Future of E-Commerce? (Mike Richmond, CCO at Doddle)
Today's guest on The Logistics Tribe Podcast is Mike Richmond, the Chief Commercial Officer of Doddle. Doddle builds technology that enables e-commerce customers to collect and return their online shopping from the place that suits them best. Together with our host, Dana von der Heide, Mike talks about the the following topics: - How Mike went from being a lawyer to being the Chief Commercial Officer of Doddle - How the idea for Doddle came about and how the model has changed over time - The COVID-impact on e-commerce, the parcel carrier business and Doddle - The parcel carrier setup of Doddle around the world - How end customers think about out-of-home vs. at-home delivery and how that varies across the world - Why PickUp DropOff (PUDO) networks with lockers and parcel shops are so dominant in China - What merchants and carriers are doing to encourage end customers to use PUDO - The challenge of integrating out-of-home delivery into the merchant checkout process - The challenge of e-commerce returns and the value of using a white-labeled digital returns platform - How Doddle encourages parcel carriers to innovate and form partnerships - Why Saudi Arabia happens to be the ideal place for PUDO vs. home deliveries - How Doddle manages the challenge of integrating into existing systems - The future of alternative delivery points. Where is the innovation happening? - The promise and challenge of click-and-collect for online and offline merchants - The future of same-day delivery. Will it ever be mainstream? Does it even have to be mainstream? - The example of Nike’s PUDO network inside gyms in London - How Mike things about making logistics more interesting as a career choice and how to make the field more diverse - and more Please subscribe to The Logistics Tribe Podcast, so you don't miss any of the future episodes. To learn more about Doddle, visit: https://www.doddle.com/ To connect with Mike, visit: https://www.linkedin.com/in/mike-richmond-5170b835/ To connect with Dana von der Heide, host of the Logistics Tribe, visit: https://www.linkedin.com/in/danavonderheide/ To connect with Boris Felgendreher, host of the Logistics Tribe, visit: https://www.linkedin.com/in/borisfelgendreher/ To connect with Marco Prüglmeier, host of the Logistics Tribe, visit: https://www.linkedin.com/in/prueglmeier/