Building Trust with Dr. Amit Dayal

Amit Dayal, MD, is an Associate Professor of Medicine and an Associate Program Director of Internal Medicine Residency Program at Loyola University. He joined the staff at Hines VA Medical Center and the faculty at Loyola in 2006. He has been actively involved in medical education and has developed several novel programs during his tenure. Dr. Dayal has served as Medical Clerkship Site Director since 2009 and was recently recognized as the M3 Attending of the Year. Dr. Dayal is a Canadian, Chicago White Sox/Bears fan, but most importantly a husband and the father of two girls. Earning the trust of your patients takes more than just a diagnosis. Today, Dr. Amit Dayal shares a few key strategies for building trust with our patients - Don’t walk into the room with an agenda. Hear the patient out, let them express their needs first. Talk with them, not at them. And be willing to say “I don’t know”. Patients want to be seen , heard, and respected. Above all, we must remember the white coat we wear is a privilege. Recognizing this fact will help us lead with more sincerity and integrity. Pearls of Wisdom: 1. Mentors see value in things that may not seem immediately visible to us. That is the difference between logic and wisdom. 2. Don’t walk in with an agenda. Don’t talk at the patient, talk with the patient. Be willing to say “I don’t know”. 3. The white coat we don is a privilege. The earlier we recognize its value and importance, the more sincere we will become with our profession.