Behind The Scenes Of JetBlue Travel's Contact Center Strategy
The Modern Customer Podcast - En podcast af Blake Morgan - Tirsdage
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Most companies understand the importance of their frontline workers interacting with customers daily. But how many will build a customer experience strategy around them? At JetBlue Travel Products, the contact center is in the middle of everything the company does--literally and figuratively. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.
