30. The human factor - a premium customer service

People are buying from people again given the chance and customer service and customer experience - that's CX to the professionals - is leaving technology behind. That's if you can afford it. Virna Sekuj of research organisation GlobalWebIndex speaks to #nearfuturist Guy Clapperton to discuss why people are coming back to the centre at a cost, where privacy is going a, why we're becoming cashless nd a great deal more. A 20 minute podcast, and the penultimate episode of the year! If you enjoyed this or would like to feed back/suggest future guests why not join the LinkedIn group?  (99+) The Near Futurist podcast | Groups | LinkedIn Also the podcast has its own website at nearfuturist.co.uk - and if you liked it, it would be really helpful to leave a review on whichever platform you found it - thank you! - GC