Skill #31: Choosing the Right Knowledge Base Software for Your Organization

📣 Special announcement: The Not-Boring Tech Writer team (Kate and Chad) will be at Write the Docs Portland in May. Thanks to KnowledgeOwl's sponsorship, they’ll be wearing KnowledgeOwl and The Not-Boring Tech Writer t-shirts and giving out The Not-Boring Tech Writer stickers. If you're attending WTD Portland this year, please say hi to Kate and Chad, let them know what you think of the show, and swing by the conference swag table to grab some free stickers so you can flaunt your not-boring tech writer status with the world!_____________________________________________No matter your industry—tech, nonprofit, marketing—your organization likely needs a knowledge base software, a dedicated place to capture essential knowledge.However, choosing the right knowledge base software can be challenging—and takes much more work then a quick Google search. You need to understand the core knowledge problems within your organization; compare softwares that, on the surface, may look a lot alike; and get buy in from key players who’d actually use the knowledge base.That’s why in this episode, we have Kate Mueller on the podcast: Support Sorceress and—I kid you not—cheese monger at KnowledgeOwl: a knowledge base software that, as they share on their site, makes one thing - awesome knowledge base software. Kate has worked with several different knowledge bases throughout her career and, at KnowledgeOwl, works with current and prospective customers across the world to help them discover how knowledge base softwares can help address their needs.  In this episode, Kate reflects on her career—both as a user of and support member for knowledge base software—to share the criterion you should consider as you choose the right knowledge base for your organization, including how to get started in your research, how to get  company buy-in, and which essential features you should look for in a knowledge base. And, in the end, Kate shares a few of her favorite knowledge bases—KnowledgeOwl and beyond—to jump-start your research.Show notes: BloomfireGuruReadMeKate’s blog on The TrekKate on LinkedInKate on InstagramKnowledgeOwl blogKnowledgeOwl support documentation