Becoming a customer-centric, experience-led organization with Jehad Affoneh | Toast
The Optimal Path - En podcast af Maze
In this episode of The Optimal Path, Jehad Affoneh joins host Ash Oliver to discuss what it means to be customer-centric at Toast, the difference between being design-led and experience-led, and the role of UX research in shaping customer-centric cultures and experiences.
