Disagreement and conflict in teams

Disagreement and conflict are unavoidable realities common to all working environments, but for pharmacists and pharmacy teams faced with potentially long hours, stretched resources, increasing complexity and high expectations, it does not take much for problems to escalate. This can put patient safety at risk and contributes to stress and burnout. In this learning episode of The PJ Pod, we explore some of the common underlying causes of conflict in the pharmacy workplace and consider how individuals, whether managers or not, can take practical steps to avoid or resolve conflict situations. By the end of the episode, you will be able to: - Understand how pharmacy working conditions and external factors can make conflict within teams more likely; - Spot early warning signs of conflict in the workplace; - Use simple strategies to address conflict early and avoid problems growing; - Understand the importance of a safe, welcoming work environment and what you can do to promote one. Many thanks to Harpreet Chana, pharmacist and founder of the Mental Wealth Academy, and Melissa Cochrane, well-being director at Pharmacist Support, for their expert contributions. This programme is presented by Katherine Sole, editor, research and learning, and was produced by Geoff Marsh.