Driving Innovation in Traditional Business | Interview With Nationwide COO, Mark Berven

On this episode of #ThePlaybook, Mark Berven, President and Chief Operating Officer at Nationwide Property & Casualty, shares his thoughts on: [1:13] - The role that having a “catchy” jingle plays in marketing a brand  [6:59] - Why the customer-centric approach is at the core of Nationwide’s foundation [9:43] - What it means to be a mutual insurance company and how that impacts Nationwide’s overall strategy [12:53] - How to create a culture and systems of engagement that will maximize your team’s performance  Tweet me your takeaway from today’s episode @davidmeltzer  Email Me! [email protected] Sign up for my Free Weekly Training https://free.dmeltzer.com/friday-training-1 Text Me! (949) 298-2905 Learn more about your ad choices. Visit megaphone.fm/adchoices