Discover Everything – Teresa Torres on The Product Experience

In 2017, Teresa Torres gave one of our favourite talks on the Mind the Product stage, introducing the concept of Opportunity Solution Trees.  Simple, powerful, and immediately useful, it’s been a critical part of our toolkits ever since. When we started this podcast, Teresa was one of the people we simply had to talk to – about this technique, and also about her work as a discovery coach.
We weren’t disappointed.
Quotes of the Episode
The only person in the room who is an expert on the customer’s context is the customer.
If your customers don’t care that much about your product, then they’re not going to talk to you.
Listen if you’d like to learn more about

* Discovery – when to do it, who should be involved, when does it end, and how to do it
* Adopting a continuous mindset

Links mentioned in this episode

* Follow Teresa on Twitter, and keep up with what she’s thinking about at Product Talk
* Keystone Habits, from Charles Duhigg’s The Power of Habit: Why We Do What We Do, and How to Change –  US / UK / DE
* Tools: Omnigraffle, Miro (formerly RealtimeBoard)
* The Business Model Canvas

Hosts
The Product Experience is hosted by Lily Smith and Randy Silver.
Lily enjoys working as a consultant product manager with early stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. She has worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank in Bristol, the Product Managers’ meetup with regular events and talks on Product now with 800+ members and growing. This year Lily will be launching ProductCamp in Bristol and she joins the MTP team as co-host of The Product Experience podcast.
A recovering music journalist and editor, Randy has been working as an interactive producer and product manager across the US and UK for nearly 20 years. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media & entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. He’s spoken at Mind the Product Engage (Hamburg and Manchester), at a number of ProductTanks (London, Zurich, Manchester, Birmingham, Bristol, Oxford, and Brighton… so far!) and at conferences across the US and Europe.

Music
Our theme music is from Hamburg-based Pau, featuring ProductTank Hamburg’s own Arne Kittler on bass. Listen to more on their Facebook page
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