Differentiation through constant innovation: A conversation with Ninja Van’s Lai Chang Wen

In this episode of The Venture, we discuss the importance of establishing dominance in the core business before branching out, key success factors for a company to win in new marketplaces, and the need to constantly reexamine your key differentiator. Lai Chang Wen, CEO and cofounder of Ninja Van, a Singapore-based express delivery company in Southeast Asia, shares how the company has thrived due to a vast addressable market, an equal emphasis on technology and human nature, and a commitment to relentless innovation.