87 - “What does it mean to delight customers?” - Erica Kitaev, Senior Director of Product at Thomson Reuters Practical Law
The Way of Product with Caden Damiano - En podcast af Caden Damiano - Mandage
In this episode, I talk with Senior Director of Product Erica Gann Kitaev about how emotion and sentiment can be big indicators of product success. This episode is a great deep dive on delight.Connect with Erika: https://www.linkedin.com/in/egann/Careers at Thomson Reuters: https://www.thomsonreuters.com/en.htmlIf you get any value out of this show, or if it has helped you in any way, please subscribe to “Thinking Out Loud About Design” for free to get the distilled learnings on being a staff-level individual contributor. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.wayofproduct.com
