13. Pink Batts and Robodebt - lessons not learned
In September 2014, at the very moment DHS invents Robodebt, the APS receives a frank assessment of its limitations in the form of the Final Report Home Insulation Program Royal Commission.In this episode, a review of the 'pink batts' Royal Commission report shows the key failings that recur.Why is it so hard as a public servant to say 'we can't do this in the time allowed?'How should generalists respond when asked to engage in technical subject matter that we don't understand?And once again, ...