'Do it now, get it right later': payment (in)accuracy in Centrelink - setting the stage for Robodebt

Centrelink is not alone in having a push and pull between the investment required to get it right up front, versus the convenience of fixing things up later.We discuss the old chestnut 'fast, cheap, good - pick two' , and the less obvious costs of running lean - whether in pandemic preparedness, strategic policy capacity, workforce burnout.Finally, Danielle proposes an end to end definition of efficiency, that captures costs we move to other parts of government, or end up paying later on.ANAO...