Mr Bates v Post Office - shades of Robodebt?

Season 2 kicks off with a deeper look at the British Post Office fiasco.Gaslighting critics, false confessions, aggressive litigation tactics, challenges with redress, and no accountability from senior leaders - sound familiar?Nick Wallis BBC4 podcast The Great Post Office TrialAlison's recommended listening re psychological safety, Adam Grant's Think AgainOn the 'objective review' conducted by the Post Office in 2010 to make the strongest case as to why Horizon should be trusted, see, Nick W...

Om Podcasten

Unpacking lessons for the public service, starting with the Robodebt Royal Commission. In 2019, after three years, Robodebt was found to be unlawful. The Royal Commission process found it was also immoral and wildly inaccurate. Ultimately the Australian Government was forced to pay $1.8bn back to more than 470,000 Australians. In this podcast we dive deep into public policy failures like Robodebt and the British Post Office scandal - how they start, why they're hard to stop, and the public service lessons we shouldn't forget.