Sue Vardon AO, inaugural CE of Centrelink: On learning while in the job

In the second of two follow ups to her interview at the end of 2023, Sue Vardon dives deep on her commitment to training Centrelink staff, including the establishment of an in-house Registered Training Organisation (RTO).Now for some appropriately bureaucratic disclaimers....Those of us in the employ of the State Government speak in a strictly personal capacity, consistent with the Public Sector Code of Ethics that permits public servants to promote an outcome in relation to an issue of publi...

Om Podcasten

Unpacking lessons for the public service, starting with the Robodebt Royal Commission. In 2019, after three years, Robodebt was found to be unlawful. The Royal Commission process found it was also immoral and wildly inaccurate. Ultimately the Australian Government was forced to pay $1.8bn back to more than 470,000 Australians. In this podcast we dive deep into public policy failures like Robodebt and the British Post Office scandal - how they start, why they're hard to stop, and the public service lessons we shouldn't forget.