Ep 193: The Journey Map

A really great customer experience is something that will keep clients coming back to you again and again. But contrary to what we might think, our client's experience is a lot more than just what happens on the day of the session and how much they like the photos we deliver…. There are so many opportunities to give them that "WOW" experience (or not)!Today, I'm sharing a tool that will help you map out your customer's journey every step of the way, then figure out where and how you can impro...