CSPs – Thriving in an Age of Experience and Tech Convergence with Salesforce IoT CTO Dr. Charlie Isaacs

The priorities of communications organizations are evolving as we transition beyond the pandemic across digital transformation, business model evolution, and customer experience centricity. And this is all supported by bringing together enabling technologies to help make this happen, notably AI, 5G, Cloud and IoT, alongside investment in people, learning culture and skills. To explore this critical trajectory I am joined by the brilliant Dr. Charlie Isaacs – IoT CTO for Customer Connection at Salesforce who is responsible for incubating and launching IoT customers and brings to the fore some inspirational examples of impact - this is an episode packed with experience, emergent technology, social good and some fantastic people stories too! And further backdrop to this discussion is the launch of the Harvard Business Review Report ‘Rewiring Telecoms for Future Success Means Shifting to a Customer Focus’ - and away from a product orientated one. This is available for download and further reflection here: https://bit.ly/RewireTelecomsAnd we would love your thoughts on the episode too - thanks for listening!Sally, Charlie and the #TTT TeamPlease join us on Twitter to continue the conversation! @techradiotttToday’s guest Charlie on Twitter https://twitter.com/charlieisaacsAnd on LinkedIn: https://www.linkedin.com/in/charlieisaacs/ And our host Prof. Sally Eaves on Twitter @sallyeavesAnd LinkedIn http://www.linkedin.com/in/sally-eaves