How to manage your client expectations

Congratulations! You’ve won the training contract. It’s a nice piece of work and it’s the kind of program that you can deliver.   But before you get too excited, are you clear on what your clients expectations are and how you going to manage them?   Frequently there is a misunderstanding. Your client believes you’re going to produce one set of results but you think they’re looking for something else entirely   When expectations are different on both sides, it’s no wonder that frustrations occur and reputations are damaged.   In this weeks episode, we’re going to look at three things:   Understanding client expectations Managing them professionally What to do when they go wrong   Listen now!

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Want to know how to drive sales and get more training, facilitation and coaching clients?  Thinking of becoming a freelance consultant or starting your own facilitation business? Training Business ® is definitely the show for you. The Training Business podcast helps freelance trainers, training business owners, learning and development professionals, facilitators and coaches like you to start, grow and scale your business. Every Thursday you get expert tips to help you market your training, facilitation and coaching programs and sell your learning and development services. Your host, Mark earned his first train-the-trainer (TTT) whilst working for The Walt Disney Company in Florida and his MBA from the University of Ulster. He is an expert sales coach and passionate developer of people, and a former Learning & Development Manager with 17 years of experience training corporates, self-employed and unemployed across 19 countries. Subscribe to the show right now for a fresh episode each week.