Challenges of hotel technology with Kurt Macher, Shangri-la Group - The Shard

In partnership with ACE Hotel Tech Summit, we spoke with Kurt Macher, General Manager, Shangri-La The Shard, London and Innovation & Luxury Customer Experience Lead - Middle East, Europe, India & Americas for the Shangri-la Group about the challenges and frustrations with technology. We cover the complexities in technology at hotels including;the journey to implementation and adoptionstruggles to maximise the investmentsecurity risks to considerstaff usabilityListen to more episo...