Operational Excellence in Hospitality a view from BWH Hotels

Jeroen Van Gils, Development director – Europe from, BWH Hotels talks to us about Operational Excellence in hotels and how technology is playing an increasing role to improve processes for staff as well as for guests. In this episode, as part of our Media Partnership with ACE Hotel Tech Summit 2023, we dive into the key aspects for hoteliers to consider. During our conversation we cover:The role of technology in operationsHow to get the most out of staff and retain talentWhy certain syst...