Research Beyond Words

Ep 36: Sometimes words just can't get you the research insights you need. This week we’re talking about alternative ways of gathering insights in user research, beyond just verbal and written communication. There are many circumstances when words just aren’t the best way for people to tell us what they’re thinking, feeling, or doing, so being able to use physical or tactile methods can really affect the insights you’re able to gather. My guest today is Anna Macaranas who is a Senior Design Strategist at Digitalist Group & Network, in Vancouver BC. Anna has some great insights and examples for how to get participants to express themselves if words aren’t working.Anna is an award-winning researcher and strategist at Digitalist, a customer experience innovation company. Forever curious, she loves diving into a complex problem and understanding the context and factors that bring the team closer to the ideal solution. She’s passionate about helping companies build stronger relationships with their customers through organizational change, internal capability building and inclusive processes.Twitter https://twitter.com/annajlm Linked In: https://www.linkedin.com/in/anna-macaranas/If you want to help UX Cake, follow us on twitter, and subscribe to the newsletter for updates and bonus content. Share this episode, or any of our episodes, with a friend. And we would love it if you would rate & review us on Apple Podcast!Listen Apple | Spotify | Google | WebsiteConnect with UX Cake!uxcake.co | Facebook | Twitter | Instagram | Linked InSupport this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.

Om Podcasten

UX Cake is helping you become more effective in your UX work and career. Join host Leigh Allen-Arredondo as she speaks with leaders in the field from around the globe, bringing you practical advice to get the best outcomes for your work, your users, and your career in UX. Our guests include well-known leaders like Don Norman and Indi Young, as well as many less globally-known voices with fantastic insights to share, like disability designer & activist Liz Jackson, agile coach & UX champion Shayna Atkins, and UX team experts Mary & David Sherwin.The podcast launched in February 2018 quickly grew an audience of UX pros around the globe. Our aim is to help the growing UX community become stronger and more effective, by sharing the experience and expertise from leaders in the field.Support this show http://supporter.acast.com/uxcake. Hosted on Acast. See acast.com/privacy for more information.