Case Study: Kimberly Clark Revitalizes Employee Self Service

"In 2021, our employees asked about 27,000 questions from the chatbot and completed about 16,000 transactions. So this year our focus is really on reinforcing awareness and adoption while we're working to continue to improve our processes, our content, and our support structure."Nicole Sloan, Employee Experience Leader, Kimberly ClarkWe're Only Human -- Episode 138For many workers at large companies, the only way to get help is with a phone number or a web portal. While there's nothing wrong ...